26th GERRY WEBER OPEN 2017 June 18–24

Tickets +49 5201 8180 Mon – Fri. 9am – 5pm and Sat. 9am – 1pm.

FAQ

How to get there

Are there reserved parking spaces for wheelchair drivers?

Visitors with valid disability ID and wheelchair are allowed to park directly at the stadium. When approaching the main entrance of GERRY WEBER STADIUM you will automatically be guided to the proper parking area by the security service.

Is it possible to use the public transportation system with the purchased tickets?

As of 01.06.2011 the entrance tickets are at the same time riding pass in short distance traffic.
 
For daytime events (like the GERRY WEBER OPEN):
This ticket serves as riding pass at the day of the event on all busses, city railways and local trains (2. class) within the city of Bielefeld, the counties of Gütersloh, Herford, Lippe and Minden-Lübbecke and as well in the transition zone VOS-Plus of the >Sechser<, being valid on the Lower Saxonian track section of the >Haller Willem (local train)< (Osnabrück / Dissen / Bad Rothenfelde).
 
During evening events and further events (like concerts for ex.):
This entrance ticket serves as riding pass four hours before to four hours after the event on all busses, city railways and local trains (2. class) within the city of Bielefeld, the counties of Gütersloh, Herford, Lippe and Minden-Lübbecke and as well in the transition zone VOS-Plus of the >Sechser<.

Where do I find the main entrance of GERRY WEBER STADIUM?

The main entrance is located directly in front of the GERRY WEBER STADIUM with access over Roger-Federer-Allee or Weidenstraße.
The main entrance of the GERRY WEBER Event Center is located vis-à-vis block G of the stadium and is signposted.

Are there parking spaces available at GERRY WEBER STADIUM?

A sufficient number of parking spaces are available. The charge is 3,- €/day. For specific events, a bus Shuttle-Service is established, taking you free of charge from the parking area of GERRY WEBER International AG at Neulehenstraße 8 in HalleWestphalia to GERRY WEBER STADIUM. For further information please dial 05201-8180.

Which hotels are there in proximity of the GERRY WEBER STADIUM?

Directly adjacent to GERRY WEBER STADIUM and to GERRY WEBER Event Center there is the 4-star GERRY WEBER Sportpark Hotel. Otherwise, you can get information on further accommodations at www.hallewestfalen.de.

Where exactly are GERRY WEBER STADIUM and GERRY WEBER Event Center located?

Both venues are located in the Eastern Westphalian Halle at the foot of the Teutoburger Wald- Forest. At the Stadium, there is the local train station "GERRY WEBER STADIUM" (5 Min. by foot), connecting the stadium with the cities of Bielefeld and Osnabrück.

The Bundesstraße 68 (federal road) leads through Halle, where the GERRY WEBER STADIUM is located liegt. From there you can reach the A2 quickly in Bielefeld-Sennestadt or the A33 in Borgholzhausen.

Entry

Which items may not be taken to the events?

The following items may not be taken:

  • Weapons of all kinds
  • Other objects which could be used as throwing objects or used as weapons
  • Travel suitcases, backpacks, bags (larger than DIN A4)
  • Bulky objects, e.g. Transparent, flags, banners (larger than DIN A3), ladders, stools, chairs, crates, umbrellas, helmets
  • It is prohibited to carry food and drinks. Exceptions apply to visitors who are obliged to bring food according to the illness on presentation of a medical certificate or a corresponding passport. Except is also the catering of baby-food.
  • Megaphone
  • Laser pointer
  • Fireworks and other pyrotechnic objects
  • The carrying of medically necessary assistants (rollers) is allowed only in designated areas for safety reasons. Rollers can not be taken into the ranks. Escape and rescue routes must be kept clear.
     

 

How do the controls at the entrances take place?

At the entrances, all visitors are checked for prohibited items, in addition to the card control.

This is done by body checking and under certain circumstances with metal detectors.

Is it permitted to bring cameras and video cameras along to the events?

On principle, it is prohibited to bring professional cameras and video cameras along. This mostly is due to explicit request of the organizer or the management of the respective artist. In exceptional cases, digital cameras (no professional equipment) are permitted.

Proffessional Cameras are Cameras with interchangeable lens or a focal length above 80 mm.

May I take own beverages and food along with me to the events into the halls?

It is generally prohibited to take food and beverages along into the event halls. In exceptional cases it is allowed to take own sandwiches (and similar) along.

When do the doors open to public?

Admittance to the ground for events at the GERRY WEBER STADIUM normally takes place 2.5 hours before beginning of the event. Admittance to the Walkway for events at the Event Center generally takes place 1 hour before beginning of the event. Admission is exclusively possible with valid entrance ticket, loosing its validity when leaving the hall.

Where is the entrance of EC?

You pass through the main entrance of the stadium ground and then directly approach the entrance of GERRY WEBER Event Center.

Where is the main entrance of the GWS?

Main entrance to the stadium ground is located directly at Weststraße and is only a few minutes’ walk away from the parking spaces.

Event Center (EC)

When the Event Center (EC) has it been constructed?

Excavation on the construction site for the GERRY WEBER Event Center was in April 2002. Opening took place on schedule with the GERRY WEBER OPEN in June 2002 by the annual general meeting of GERRY WEBER International AG.

What was situated there, before the EC has been constructed?

During the GERRY WEBER OPEN, the VIP pavilion was erected once a year at the spot, where the EC is located today.

Where is the entrance of EC?

You pass through the main entrance of the stadium ground and then directly approach the entrance of GERRY WEBER Event Center.

Why the EC has been built?

The GERRY WEBER Event Center evolved from the VIP-area of the GERRY WEBER OPEN. In order not to be forced to erect a pavilion again and again every year, we opted for a fixed construction, in which also events on a small scale may be organized, like e.g. small concerts, comedy or children’s musicals.

What is the holding capacity of the EC?

The seating in GERRY WEBER Event Center can be varied. There are various seating plans for the events, like e.g. theatre style (about 1.500 seats), picnic-table seating (about 1,500 places incl. standing room). Events with standing room only, may be visited by about 2,500 persons. Seating plans are retrievable under "service".

Is the EC also suitable for wheelchair drivers?

The entire complex of the GERRY WEBER Event Center is at ground level and thus accessible without problems for wheelchair drivers.

GERRY WEBER OPEN (GWO)

When did the first GERRY WEBER OPEN take place?

After two challenger tournaments as part of the TAIFUN-Cup, in 1993 the first GERRY WEBER OPEN were held as ATP tennis tournament.

Which is the sunny side of the Stadium?

In the afternoons, the sun shines directly over block C. Block F, G and H are in the shadow.

Is there a bus shuttle-service?

You can park conveniently on the parking space of GERRY WEBER International AG at Neulehenstraße 8 in Halle/Westfalen, and go from there by Shuttle-Bus to the Stadium. The bus is free of charge.

Is my ticket valid also for the public transportation system?

As of 01.06.2011, the entrance tickets can be used as riding pass in short-distance traffic.
 
For daytime events (like the GERRY WEBER OPEN):
This ticket serves as riding pass at the day of the event on all busses, city railways and local trains (2. class) within the city of Bielefeld, the counties of Gütersloh, Herford, Lippe and Minden-Lübbecke and as well in the transition zone VOS-Plus of the >Sechser<, being valid on the Lower-Saxonian track section of the >Haller Willem (local train)< (Osnabrück / Dissen / Bad Rothenfelde).
 
For evening events and further events (like for ex. concerts):
This ticket is valid four hours before to four hours after the event as riding pass on all busses, city railways and local trains (2. class) within the city of Bielefeld, the counties of Gütersloh, Herford, Lippe and Minden-Lübbecke and as well in the transition zone VOS-Plus of the >Sechser<.

Can I watch tennis with my VIP ticket?

No. With your VIP ticket you always have to purchase an entrance ticket. The VIP ticket only entitles to entrance into the VIP pavilion.

Can I watch the supporting programme taking place every day with my ticket?

You can watch the supporting programme with your ticket. Performances of artists, bands etc. take place after end of matches always on the stage in the beer garden.

When do the matches start?

As soon as these information are fixed you can see them under "opening times".
 
PLEASE NOTE THAT ALTERATIONS CAN ARISE AT ANY TIME DUE TO WEATHER, TV BROADCASTING TIMES ETC.
For short-notice information, please call 05201-8180.

When will the qualification for the main group beginning on Monday take place and can I watch these matches?

Qualification takes place at the weekend before beginning of the main group. It is open to public and admission is free.

Can I enter the stadium ground without paying, if I do not wish to watch the tennis matches?

No. For this case you can purchase a so-called ground ticket at the GERRY WEBER Ticket-Center (in pre-selling) or on the respective day of the event at the box-office. With this ticket you can enter the stadium ground and the adjacent courts. Furthermore, you can watch the supporting programme on stage at night in the beer garden. You will not be admitted to GERRY WEBER STADIUM.

Is there a box-office?

Es gibt am Haupteingang zum Stadiongelände eine Tageskasse, die während der Turnierwoche öffnet.
 
Gegenüber der Tageskasse befindet sich die Hinterlegungskasse, an der Sie Ihre im Vorfeld bestellten Karten abholen können, wenn es hier für einen Versand zu spät war.

Can I also watch matches on the adjacent courts with my day ticket?

You can watch ALL matches, also the ones on the adjacent courts. You have a fixed, numbered seat of a price category of your choice at the Stadium on the Centre Court and can go to adjacent courts at any time, to watch the matches there. Here, you can choose your seat freely.

Can I buy tickets for a specific match?

You previously opt for a specific matchday e.g. 1. lap /Monday or quarter-final /Friday. You always purchase a day ticket for all the matches of the day. You can not buy a ticket for the match of a specific player, since the fixtures for the first lap are the result of the drawing taking place only shortly before and on the other match days the matches are carried out in K.O.-mode. Thus nobody can say in advance, which player will play on a specific day.

Are there any reductions for tennis clubs?

Tennis clubs, being members of the Westfälischen Tennisverband (WTV) (Westphalian tennis association) or the Niedersächsischen Tennisverband (NTV) (Lower Saxonian tennis association) will receive a 20% reduction on all price categories and all days of the matches. For this, you have to request the corresponding order form of the club at the relevant association and fax the filled out form to 05201-818199.

Are there any reductions?

For information on reductions for children /adolescents  and Mottotag-Ermäßigungen please see “Tickets”.

Where can I buy tickets for the GERRY WEBER OPEN?

You can reserve tickets by phone at 05201-8180 or online go to "tickets"on this page. Or you can purchase tickets at the ticket agencies, associated to CTS-, TicketOnline- or NordWestTicketSystem.

On what covering the matches take place?

The GERRY WEBER OPEN is the only ATP 500-tennis tournament in Germany played on lawn.

When are autogram sessions taking place?

Every day, several autogram sessions take place throughout the grounds.

These are to be requested for the day from 11 o'clock on the information at the main entrance.

Where is the referee seated, and where are the players’ benches then?

The referee is seated in front of block C. The players’ benches are placed beside on right and left side. That means if you have seats in block C, you are seated behind the referee and the players; seated in block G, you see them from the front.

Can I stay overnight during the GERRY WEBER OPEN at the GERRY WEBER Sportpark Hotel?

Usually, there are no vacancies during the tournament week at the GERRY WEBER Sportpark Hotel.

GERRY WEBER STADION (GWS)

When the GERRY WEBER STADIUM (GWS) has it been constructed?

Start of construction of the GERRY WEBER STADIUM was in 1992. 1993 the first GERRY WEBER OPEN took place with a capacity of 5,500 seats. Immediately after them, the Stadium has been extended with the construction of the Gallery and of the convertible roof to 11.500 seats.

Boxes-what is it?

The boxes are placed in front of the actual rows in sub-tier.
During the GERRY WEBER OPEN these are mostly sold as complete package as week- or weekend boxes incl. VIP-Catering.
For concerts, the boxes are available as standard entrance tickets. In blocks A, B and H however, these are preferentially sold in connection with the VIP packages.
The number of boxes is reduced during events taking place on the elevated sports floor (Handball, Volleyball...). Due to the floor foundation, the boxes at the longitudinal sides C and G cease to exist. Boxes then are only available at the short sides and in the corner blocks.
Almost all boxes comprise six seats. These are not numbered! In the box, you always can CHOOSE your seat FREELY!

Can the stadium be heated?

Yes, the Stadium may be heated. In 2005 a heating system has been installed with infrared emitters and windblockers. However there still remain areas which can not be protected completely against draught, due to the open construction type of the Stadium.

Is there an elevator to get to the gallery?

No, unfortunately there is no elevator.

What is the difference between the sub-tier, the gallery and the interior?

The sub-tier of the Stadium is the original stadium, before it has been extended in 1993. The below stand comprises about 5.500 seats. The gallery is the upper stand, subsequently installed together with the convertible roof on the sub-tier. You can compare the seats there with the seats on the balcony of a theatre. You have to climb about 100 steps to reach the Gallery. The interior is tennis court. Here, either a seating is set up for concerts or the standing room is located there.

Is the GWS suitable also for wheelchair drivers?

The GERRY WEBER STADIUM is also suitable for wheelchair drivers. However the number of wheelchairs that can be placed depends on the type of event and on the arrangement of the stage.

What is the holding capacity of the GWS?

Subject to the stage- or field layout the capacity can comprise up to 11.500 spectators.

Why the GWS has been built?

Originally, the Stadium has been built as tennis stadium and home of the only ATP lawn tennis tournament in Germany, the GERRY WEBER OPEN. Owing to the reconstruction, and the closable roof (opening/closing in 90 seconds), it has been converted into a multifunction arena for sports and concert events.

Where is the main entrance of the GWS?

Main entrance to the stadium ground is located directly at Weststraße and is only a few minutes’ walk away from the parking spaces.

What was located there, before the GWS has been built?

On the present stadium area was situated the club ground of TC Blau-Weiss Halle.

Where is the next train station?

A five-minutes’ walk away is located the train station GERRY WEBER STADIUM. The local train connects the cities of Bielefeld and Osnabrück.

Events

Which items may not be taken to the events?

The following items may not be taken:

  • Weapons of all kinds
  • Other objects which could be used as throwing objects or used as weapons
  • Travel suitcases, backpacks, bags (larger than DIN A4)
  • Bulky objects, e.g. Transparent, flags, banners (larger than DIN A3), ladders, stools, chairs, crates, umbrellas, helmets
  • It is prohibited to carry food and drinks. Exceptions apply to visitors who are obliged to bring food according to the illness on presentation of a medical certificate or a corresponding passport. Except is also the catering of baby-food.
  • Megaphone
  • Laser pointer
  • Fireworks and other pyrotechnic objects
  • The carrying of medically necessary assistants (rollers) is allowed only in designated areas for safety reasons. Rollers can not be taken into the ranks. Escape and rescue routes must be kept clear.
     

 

Will the roof be closed during events?

The stadium roof is opened or closed respectively depending on weather and arrangement of stage machinery.

Where is the stage set up during concerts?

Depending on the production, the stage is placed at the short side of the stadium in block E or is set up as centre stage in the interior.

Which events take place in the event halls?

In both halls, various sports events, concerts and musical events take place. These events are public events for which tickets may be purchased by all interested persons. In addition, also so-called private events are organized in the halls. Among these rank corporate events, product presentations, or private events.

Where do the buffets for customers with VIP tickets and VIP packages take place?

Generally, during sports events the VIP area is situated at GERRY WEBER Event Center. The gala buffets for gold-, silver- or exclusive-package customers (during concerts) normally take place at GERRY WEBER Sportpark Hotel.

From which age children have to pay?

For all events (with the exception of children’s events) at the GERRY WEBER STADIUM and at the GERRY WEBER Event Center admittance for kids up to and including five years of age is free. In these cases kids are not entitled to a seat and have to sit on their parents’ lap. For children’s events, admittance for kids up to and including two years of age is free. In the VIP-area, admittance is free for kids up to and including 9 years of age.

Are kids and adolescents allowed to visit concerts without accompanying person?

This depends on the age of the kids. Pursuant to § 5 of the Jugendschutzgesetz (law for the protection of the youth) ("dance events ") attendance of children and adolescents under 16 years of age without being accompanied by a parent or legal guardian is not permitted - and attendance of adolescents over 16 years of age until midnight at the latest.

Are there reserved parking spaces for wheelchair drivers?

Visitors with valid disability ID and wheelchair are allowed to park directly at the stadium. When approaching the main entrance of GERRY WEBER STADIUM you will automatically be guided to the proper parking area by the security service.

Is there a lost property office for lost property?

Found property on principle will be handed over to the police. They will then be handed on to the lost property office of the city of Halle (www.hallewestfalen.de).

During the GERRY WEBER OPEN there will be an information container placed at the main entrance of the stadium ground. Here, lost property will be collected during the week of the tournament. If the objects are not picked up during the week, they will be returned to the lost property office of the city of Halle.

Am I allowed to smoke in the event halls?

For safety reasons, smoking is not permitted in the halls during events.

Is there always a supporting programme organized for concerts? If so, where do I get the information?

If there is a Support Act, and which one, is not always known bekannt. We recommend visiting our homepage shortly before the respective date of event. Normally, you can learn more about it on the respective event site. In addition, you can get informed at our ticket hotline at 05201-8180.

When do the doors open to public?

Admittance to the ground for events at the GERRY WEBER STADIUM normally takes place 2.5 hours before beginning of the event. Admittance to the Walkway for events at the Event Center generally takes place 1 hour before beginning of the event. Admission is exclusively possible with valid entrance ticket, loosing its validity when leaving the hall.

Where can I get informed about current events?

At www.gerryweber-world.de you can get an overview of the various events.

May I take own beverages and food along with me to the events into the halls?

It is generally prohibited to take food and beverages along into the event halls. In exceptional cases it is allowed to take own sandwiches (and similar) along.

Where to buy the tickets for events at the GERRY WEBER STADIUM and at the GERRY WEBER Event Center?

The Ticket Center is located only two minutes walk from the GERRY WEBER STADIUM in Weidenstraße 2 in Halle/Westphalia. Here you can buy tickets for our events directly on the spot. In addition, you can buy the tickets also in your town at the ticket agencies, associated to the CTS-System, to TicketOnline or to NordWestTicketSystem.

Is it permitted to bring cameras and video cameras along to the events?

On principle, it is prohibited to bring professional cameras and video cameras along. This mostly is due to explicit request of the organizer or the management of the respective artist. In exceptional cases, digital cameras (no professional equipment) are permitted.

Proffessional Cameras are Cameras with interchangeable lens or a focal length above 80 mm.

Tickets

Are all fees included in the ticket prices?

All fees, including the VAT are included in the ticket prices. Solely the service charge of 4.90 Euros is invoiced at dispatch of tickets for each order.

How do I proceed in case of ticket loss?

In this case please get in touch with our ticket hotline at 05201-8180.

What can I do if an event is cancelled for which I already have bought tickets?

Generally, already purchased tickets are taken back exclusively at the ticket agency where you have purchased the tickets.
Please return tickets that you have purchased directly at the GERRY WEBER Ticket Center, specifying your complete address to:
 
GERRY WEBER Management & Event GmbH & Co. OHG
Ticket Center
Weidenstr. 2
33790 Halle/Westfalen
 
You will receive a collection-only cheque from us.
Processing time for your reimbursement possibly can take a little while. Thank you for your understanding.
For events that are not completely cancelled, but only put off /postponed, you receive a written notice from us.

Can I cancel entrance tickets booked by me again?

Tickets which have already been paid may neither be exchanged nor returned.
Insofar as the presenter offers services from the sector recreational events, in this case entrance tickets, no distance selling contract pursuant to §312b BGB is effective. This implies that no two-weeks’ withdrawal and return right is effective and that each order of tickets is binding immediately after confirmation by GERRY WEBER Management & Event GmbH & Co. OHG and commits to purchase and payment.
Tickets that are still unpaid can be cancelled in absolutely exceptional cases, indicating an important reason.

Where can I find a seating plan?

Hall plans for the GERRY WEBER STADIUM and the GERRY WEBER Event Center can be found as PDF document under navigation item "Service".

Is it possible to use the public transportation system with the purchased tickets?

As of 01.06.2011 the entrance tickets are at the same time riding pass in short distance traffic.
 
For daytime events (like the GERRY WEBER OPEN):
This ticket serves as riding pass at the day of the event on all busses, city railways and local trains (2. class) within the city of Bielefeld, the counties of Gütersloh, Herford, Lippe and Minden-Lübbecke and as well in the transition zone VOS-Plus of the >Sechser<, being valid on the Lower Saxonian track section of the >Haller Willem (local train)< (Osnabrück / Dissen / Bad Rothenfelde).
 
During evening events and further events (like concerts for ex.):
This entrance ticket serves as riding pass four hours before to four hours after the event on all busses, city railways and local trains (2. class) within the city of Bielefeld, the counties of Gütersloh, Herford, Lippe and Minden-Lübbecke and as well in the transition zone VOS-Plus of the >Sechser<.

Are there reductions for severely disabled persons and pensioners?

Severely disabled persons, who require an accompanying person (identification: B for Begleitung-accompanying person), receive one ticket for free upon presentation of their ID, irrespective of the category for which they bought the ticket. No reductions are granted for pensioners.

Are reservations possible already before start of pre-selling of an event?

No.

Why am I unable to purchase tickets for events any longer at some ticket agencies, although they are not sold out yet?

There are several ticket distribution systems, e.g. Ticket Online or CTS. Decision about sales and marketing and distribution of quotas is in the hands of the respective presenter.

What to do, if I haven’t received a confirming mail for my online reservation?

In case of unclarities please refer to our ticket hotline at 05201-8180. Thank you.

Where can I pick up my reserved or deposited tickets?

The respective box office is situated at the entrance of GERRY WEBER STADIUM or of GERRY WEBER Event Center.

Can I also reserve my tickets to pick them up at the box office?

On principle, we do not reserve any tickets, but we only book them bindingly. Since unpaid tickets will not be deposited, you have to pay them in advance by credit card or direct debit. This is as well possible at short notice (until one day before the event).
Given that we are, of course not able in this case to deliver the tickets by mail, we deposit the tickets for you at the box office.

Can I order and / or reserve tickets by phone or online?

You can order tickets by phone at the Ticket hotline at 05201-8180 or on this website on the page "tickets". However, they can only be booked bindingly, not reserved.

How to order tickets online?

With the menu item „tickets“, you reach all events and can choose them there. You decide how many tickets you want to buy in which price category, enter your personal data and select the desired payment method. The order will be processed within the following two working days.

Can I express wishes for specific seats when ordering?

In case of an order by phone you can of course always express your wishes. Our staff will be pleased to advise you in a competent way regarding all seats at the GERRY WEBER STADIUM and GERRY WEBER Event & Convention Center.

Are the reserved seats for one order always placed beside each other?

The seats are always placed beside each other. In case this should not be realizable any more, we will contact you by phone or by e-mail.

How is the procedure when paying with credit card?

As per your specifications the relevant amount will be debited to your credit card account. Immediately afterwards, the entrance tickets will be sent to you by mail. We accept Mastercard, VISA and American Express.

How is the procedure when paying by invoice/money transfer?

You receive an invoice a few days after your order by phone or your online order. You have a period of two weeks time, to remit the amount with specification of the invoice number and the customer number. As soon as the money has been credited to our account, we will dispatch the tickets to you.
This procedure, however, is only possible up to 3 weeks before the event at the latest!

How is the procedure when paying via direct debit?

In accordance with the information provided by you, the invoiced amount will be charged to your account and the tickets will be sent out immediately afterwards.
Please understand that we are not able to offer the paying method “direct debit” for all events!

Which fees do I have to pay in case the tickets are being dispatched?

On principle, we charge a service fee of 4.90 Euros for each ticket dispatch.

Is it possible to receive an extension of time when paying with invoice/ by money transfer?

Only in reasonable exceptional cases is it possible to grant an extension for your tickets paid by money transfer. Please contact our ticket hotline at telephone number 05201-8180 stating your invoice number.

Where to buy the tickets for events at the GERRY WEBER STADIUM and at the GERRY WEBER Event Center?

The Ticket Center is located only two minutes walk from the GERRY WEBER STADIUM in Weidenstraße 2 in Halle/Westphalia. Here you can buy tickets for our events directly on the spot. In addition, you can buy the tickets also in your town at the ticket agencies, associated to the CTS-System, to TicketOnline or to NordWestTicketSystem.

You have a specific question that has not yet been answered?

We are happy to help